Customer Support

At Rfooo, our support team is here to assist with questions related to your order, shipping progress, product details, sizing, returns, and other after-sales matters. If you need assistance, please reach out to us by email at support@rfooo.com.

Our standard customer service hours are Monday to Friday, 9:00 AM to 5:00 PM Eastern Time. Support is unavailable on weekends and recognized public holidays.

When You Can Expect a Reply

We aim to review and respond to customer inquiries within 2 business days after receiving a complete request.

To help us handle your case more efficiently, please avoid sending the same inquiry multiple times. If you have additional information to provide, we recommend replying to the original email thread instead of starting a new message. This allows our support team to keep all related details together and better understand the progress of your request.

If you are contacting us about a damaged item, incorrect product, or another product-quality issue, please include clear photographs that show the problem. Providing relevant images can help us review the situation more quickly.

Returns, Exchanges, and After-Sales Requests

Before returning or exchanging any product, please contact our customer service team and receive approval first.

Do not send a package to an address found elsewhere or to an address that has not been confirmed directly by our support team. Unauthorized returns may result in processing delays or difficulty identifying your package.

After your request has been reviewed and approved, we will send you the relevant return instructions. These may include the authorized return address, packaging guidance, and any additional steps required to complete the return, exchange, or refund process.

Following the instructions provided by our support team will help ensure that your request can be processed correctly and without unnecessary delays.

Company Details

Rfooo customer service and online store operations are managed through the company listed below.

Company Name: Wenriva Global Trading Inc    
Address: 1131 13th St Ste 103, Cody, WY 82414
Email: support@rfooo.com