Refund Policy
Return & Refund Policy
Effective Date: July 27, 2026
Order Cancellation
Customers may contact us to request an order cancellation within 24 hours of placing the order, as long as fulfillment has not yet begun and the package has not been transferred to the shipping carrier.
If the cancellation is successfully approved during this period, the full amount paid for the order will be refunded to the original payment method.
Once an order has entered the fulfillment process, is being prepared for shipment, or has already been dispatched, we may no longer be able to cancel it. Please note that submitting a cancellation request does not guarantee that the order can be stopped, as our team must first verify its current processing status.
Rfooo also reserves the right to cancel orders where permitted under our Terms of Service.
Processing and Dispatch
After payment has been successfully verified, qualifying orders are normally processed and prepared for shipment within 2-4 business days, or approximately 48 hours.
Once the package leaves our facility, customers will receive a shipping confirmation email. Tracking information will also be included when it is available from the carrier.
Return Eligibility Period
Return requests must be submitted within 30 calendar days from the confirmed delivery date.
To qualify for a return, the merchandise must generally remain in its original condition. Returned items should:
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Be unused, unworn, unwashed, and free from alterations
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Include the original packaging and attached tags or labels
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Contain all accessories, parts, or components originally supplied
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Be accompanied by a valid order number or other acceptable proof of purchase
Items that do not meet these requirements may not be accepted for return.
How to Request a Return
To begin a return request:
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Contact our customer support team at support@rfooo.com and provide your order number together with the item or items you wish to return.
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Tell us why you are requesting the return. For damaged, defective, or incorrectly shipped products, please provide clear photographs showing the issue.
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Wait for our team to review your request and provide the authorized return instructions.
Please do not send merchandise back before receiving approval. Returns sent without authorization or to an unconfirmed address may experience delays or may not be processed correctly.
Non-Returnable Products
Certain products are generally excluded from our standard return process, including:
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Gift cards
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Personalized or custom-made merchandise
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Opened products that cannot be returned for hygiene reasons
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Items that have been worn, washed, modified, or damaged after delivery
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Incomplete products or sets with missing parts
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Merchandise clearly identified as final sale
This policy does not affect any mandatory consumer protections or statutory rights that apply under relevant law.
Responsibility for Return Shipping
When a return is requested because of a change of mind, personal preference, or incorrect size selection, the customer is responsible for the cost of shipping the product back.
If our review confirms that an incorrect item was shipped or that the product arrived damaged or defective, Rfooo will cover or reimburse eligible standard return shipping expenses.
Any additional cost resulting from express, premium, priority, or expedited return services selected without prior approval will not be reimbursed.
Return Review and Refund Processing
After a returned package arrives, our team will inspect the merchandise to confirm that it meets the applicable return requirements.
We will contact you by email once the review has been completed and let you know whether the return has been approved.
For approved returns, refunds are normally sent back to the original payment method within 5–10 business days. The exact time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, or payment provider.
Exchanges, Replacements, and Order Adjustments
Availability of replacement or exchange products cannot always be guaranteed.
If the requested replacement is unavailable, customers may return the original product in accordance with this policy and place a separate new order for another item.
Requests to change or cancel an order should be submitted as early as possible. Once fulfillment or shipping preparation has started, we cannot guarantee that changes can still be made.
Any cancellation, replacement, or modification request may also be subject to the applicable provisions contained in our Terms of Service.
Authorized Return Address
Please send approved returns only to the address provided below after receiving authorization from our support team:
1726 S Johnson Ave
Dinuba, CA 93618
United States