Shipping Policy

Effective Date: July 27, 2026

Order Handling and Dispatch

Once payment has been successfully confirmed, most orders require approximately 2–4 business days for preparation, inspection, and packing. Shipping transit begins only after the parcel has been transferred to the carrier. Weekends and official public holidays are not counted as business days.

Cancellation requests may be submitted within 24 hours of placing an order, provided that fulfillment has not started. After processing begins, changes or cancellations may no longer be possible. Rfooo may also refuse or cancel orders in accordance with its Terms of Service.

Shipping Destinations

Please enter your complete delivery address during checkout. The available shipping methods will be determined according to your destination. If no shipping option is displayed, we are currently unable to deliver to that location.

Shipping Methods and Fees

Available delivery services, shipping charges, and free-shipping qualifications will be calculated and shown at checkout. The options and prices displayed during checkout take priority over any general shipping information shown elsewhere on our website.

Estimated Delivery Times

Transit estimates begin on the dispatch date, not the date the order is placed:

• United States: approximately 5–12 business days

• Other supported international destinations: approximately 7–20 business days

These timeframes are estimates and are not guaranteed delivery dates. Delivery may take longer because of carrier delays, public holidays, customs inspections, severe weather, local logistics issues, or remote-area delivery conditions.

Tracking Updates

A tracking link will be emailed to you once tracking information becomes available. After the shipping label is created, the first carrier scan may take 2–5 business days to appear. This is normal while the package is entering the carrier’s network.

Customs, Duties, and Taxes

Orders may be subject to import duties, taxes, customs clearance fees, or brokerage charges depending on the destination country. Unless these fees are specifically included at checkout, they are the responsibility of the recipient.

Address Changes and Shipping Assistance

Please carefully confirm your shipping information before completing payment. We may try to help with address corrections requested promptly, but changes cannot be guaranteed once order preparation has begun.

If your parcel appears delayed or may be lost, email support@rfooo.com with your order number and tracking information. If the tracking status shows that the package was delivered, please check with household members and neighbours, inspect the delivery area, and contact the local carrier before contacting our support team.